PRIVACY POLICY

NutriBox (“NutriBox,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data that you share with us through our website nutribox.fit (the “Site”), our applications, and our Services. This Privacy Policy (“Policy”) explains how we collect, use, store, share, and safeguard your personal data in accordance with the applicable data protection laws of the United Arab Emirates (UAE).

By using our Site and Services, you agree to the practices described in this Policy. If you do not agree, please refrain from using our Services.

1. Information We Collect

We may collect and process the following categories of information:

1.1 Personal Identification Data

    • Name, date of birth, gender.

    • Contact details (email address, phone number, delivery address).

1.2 Payment Information

    • Credit/debit card details (processed securely by Stripe, not stored by NutriBox).

    • Billing address and transaction records.

1.3 Account Information

    • Login credentials, account preferences, subscription history.

    • Referral or promotional codes used.

1.4 Dietary and Lifestyle Preferences

    • Information you provide regarding your dietary restrictions, food allergies, or health goals.

1.5 Technical Data

    • IP address, device identifiers, browser type, operating system.

    • Cookies and tracking technologies (see Section 8).

1.6 Communication Data

    • Emails, messages, customer service inquiries, and responses.

2. How We Use Your Information

We process your personal data for the following purposes:

2.1 Service Provision

    • To process orders, deliver meals, and manage subscriptions.

    • To personalize meal plans according to your preferences.

2.2 Payments

    • To process transactions securely via Stripe and other authorized payment providers.

2.3 Customer Support

    • To respond to inquiries, requests, and complaints.

    • To provide updates regarding orders and delivery.

2.4 Marketing and Promotions

    • To send newsletters, promotional offers, and referral program updates (you may opt out at any time).

2.5 Legal and Compliance

    • To comply with UAE laws, tax regulations, and consumer protection requirements.

    • To prevent fraud, misuse, and unauthorized access.

3. Sharing of Information

We do not sell your personal data. However, we may share it with:

3.1 Service Providers

    • Stripe (for payment processing).

    • Delivery partners and logistics providers.

    • IT and cloud hosting providers.

3.2 Legal Authorities

    • When required by UAE law, court orders, or government regulations.

3.3 Business Transfers

    • In the event of a merger, acquisition, or restructuring of NutriBox, personal data may be transferred to new owners.

4. International Transfers

Although we operate in the UAE, some service providers (such as Stripe) may process data internationally. In such cases, we ensure that adequate safeguards are in place to protect your personal information.

5. Data Retention

  • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy.

  • Transactional and billing data may be retained for longer periods as required under UAE tax and accounting laws.

  • Once data is no longer required, it will be securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption of sensitive data.

  • Restricted access to personal data by authorized staff only.

  • Regular monitoring and testing of our security systems.

However, no method of transmission over the Internet is 100% secure. NutriBox cannot guarantee absolute security of data transmitted electronically.

7. Your Rights

Subject to UAE law, you may exercise the following rights:

    • Access: Request a copy of the personal data we hold about you.

    • Correction: Request correction of inaccurate or incomplete information.

    • Deletion: Request deletion of personal data where no longer necessary.

    • Restriction: Request limitations on processing in certain cases.

    • Opt-Out: Withdraw consent for marketing communications at any time by clicking “unsubscribe” in our emails.

To exercise these rights, please contact us at support@nutribox.fit.

8. Cookies and Tracking Technologies

8.1 Cookies: We use cookies to enhance user experience, remember preferences, and analyze site traffic.
8.2 Types of Cookies:

    • Essential cookies (required for site functionality).

    • Analytical cookies (to measure and improve performance).

    • Marketing cookies (for promotions and retargeting).
      8.3 Control: You may disable cookies via your browser, but this may affect functionality.

9. Children’s Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect data from children. If we discover that we have collected personal information from a minor without parental consent, we will delete it immediately.

10. Third-Party Links

Our Site may contain links to third-party websites. NutriBox is not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies before providing personal data.

11. Changes to this Privacy Policy

NutriBox reserves the right to update or modify this Policy at any time. Updates will be posted on this page with the “Last Updated” date revised. Continued use of our Services after changes have been made constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us:

NutriBox
DAMAC Paramount Hotel Business Bay – Dubai, UAE
Email: support@nutribox.fit
Phone: +971585137128